Summary

Quai digital is a white-label digital savings platform, specialises in investment products and financial administration services for the wealth management and fintech sectors. Working for Wellhouse, I was asked to re-design their website to help raise their profile and generate more leads.

My Role
Research, Website Design, Development (Wordpress)

Team
Working directly with Lucy Capon, Marketing Director at Wellhouse

Client
Wellhouse Marketing & Quai Digital

Duration
1 Month

Before / after the re-design.

Main Goals

01. Provide information

Highlight and detail the range of products and services offered by Quai Digital.

02. Demonstrate credentials

Showcase client testimonials, case studies, certifications, and industry awards to build credibility.

03. Generate inbound leads

Implement strategies and tools to convert website visitors into potential leads through contact forms, downloadable content, and calls-to-action.

Research & Discovery

Building on Lucy's market research for the brand, I performed a competitor analyisis and created personas to gain a deeper understanding of their audience. Our key findings from the research were:

01. Competitors appear more tech savvy

Quai's current website was dated and didn't reflect it's technical and innovative capabilities. The wealth management marketplace evolves quickly and a modern website is essential to stay competitive.

02. Competitor differentiation

Quai might not have the biggest name or budget, but they usually win face-to-face pitches. There's a clear opportunity to stand out with a bold, human-focused brand that breaks from the minimal, technical look of the competition.

03. Target audience

The target audiences for Quai are traditional wealth managers & wealth management challengers. The new website needs to balance a feeling innovation and integrity to appeal to both of these audiences.

Visual Identity

This wasn’t a full rebrand, but I gave the brand’s main colours and fonts a refresh to make sure they were used consistently and in a way that was accessible and purposeful. The updated typography made the page hierarchy clearer and helped us highlight key messages for potential clients.

Imagery

To help set Quai apart from it's competitors, I defined a human-focused photographic style featuring positive, modern workplaces to convey their values of innovation, collaboration and client-centricity.

Group of diverse people having a business meeting@2x

Business executives reading sticky notes

A clear structure that is easy to scan

For the key pages, the layout followed common patterns (such as F-patterns and zig-zag) that helped user's easily scan the page for an overview. By keeping the content minimal on these pages we could guide the user to key cta's and help generate new leads.

Showing innovation through fluidity

To help Quai connect with Wealth Management Challengers, the website’s visual design leaned into a theme of innovation. Drawing inspiration from the bubbles in their logo—often symbolic of ideas—I created a series of dynamic header images featuring fluid, shifting forms that suggest movement and adaptability. This concept carried through the site with flexible text modules, translucent dividers, soft rounded corners, and subtle motion, all working together to reinforce a sense of forward-thinking.

Bold, clear CTA's

Using the vibrant blue backgrounds only for headers and CTA sections ensured these stood out from the content. With concise, well-written copy and bold buttons, the new cta's were easier to digest and more inviting to click.

Impact

26%

Increase in avg
engagement time

166%

Increase in views per user

8%

Increase in user stickiness

-10%

bounce rate decrease

Reflections

Low-fi wireframes for the win!

Low fidelity wireframes helped us iterate quickly and refine the layouts and flow in order to meet a client deadline.

Keep breakpoints in mind

Building this website was a reminder to keep all breakpoints in min, not just mobile and desktop! Given that the page headers had some unusual shapes, planning for wider screens and tablets during design would've made development go smoother.

Thinking ahead

Whilst building the website in Wordpress, I was able to use tools to save common components and create standard templates, so that Quai can easily grow and create new pages in the future.